This page has been designed to help guests quickly resolve common holiday home issues

without the need for an engineer callout wherever possible. Many common issues can

normally be fixed within a few minutes by following the guidance below.

Please read the troubleshooting guidance below before requesting assistance, as many

common issues can often be resolved quickly without requiring an engineer visit.

Please note:

• Engineers may initially provide telephone guidance before attending
• Non-emergency issues may be dealt with the next working day
• Misuse of the emergency service may result in charges being applied

• Affects guest safety
• Causes serious damage to the holiday home
• Prevents the accommodation from being safely occupied

• Complete loss of electricity
• No water supply
• Significant water leak or flooding
• No gas supply
• Suspected gas leak
• Smoke alarm sounding continuously
• Carbon monoxide alarm activation
• Dangerous electrical fault
• Fire or burning smell
• Major roof leak
• Broken external door affecting security

• Heating timers needing adjustment
• Low heating temperatures
• TV retuning issues
• Weak WiFi signal
• Missing utensils or kitchen items
• Remote control batteries
• General appliance instructions
• Pull-out bed setup
• Fridge not instantly cold after arrival
• Condensation
• Minor cleaning concerns
• Ant sightings
• Additional bedding requests
• One radiator not heating fully
• Standard maintenance wear and tear

These issues will normally be handled once the office reopens.

If the electric supply has stopped working:

Step 1 – Check The Fuse Board / RCD

The fuse board is usually located:

• Inside the master bedroom wardrobe
• In a hallway cupboard
• Near the boiler

Look for switches that are down or in the OFF position.

Reset any tripped switches by firmly flicking them back ON.

Step 2 – Reduce Appliance Usage

Holiday homes can trip if several high-powered appliances are used together, including:

• Kettle
• Toaster
• Hairdryer
• Shower
• Electric heaters

Try switching off appliances before resetting the electric.

Step 3 – Check Park Power Supply

If neighbouring caravans are also without power, the issue may be park-wide. Please contact park reception or security.

Most holiday homes use “on-demand” boilers.

Please Try The Following:

• Run the hot tap continuously for several minutes
• Check whether the boiler activates
• Look for flashing warning lights
• Press the reset button for approximately 10 seconds

Check Boiler Pressure

If the pressure is below 1 bar, the boiler may need topping up.

Boiler instructions are usually located:

• Inside the boiler cupboard
• Near the boiler
• On the wall nearby

If unsure, please contact us.

Before calling please check:

• Thermostat is turned up
• Radiator valves are open
• Boiler timer is active
• Electric heaters are switched on

Heating controls are commonly located:

• On the master bedroom wall
• Inside wardrobes
• Near the boiler cupboard

Many holiday home cookers have a built-in safety switch connected to the glass lid.

Please Ensure:

• The glass lid is fully upright
• The lid clicks into position
• Cooker isolation switch is turned on

The cooker switch is usually located on the wall near the appliance.

1. Push knob in

2. Press ignition button

3. Turn knob left

4. Hold for 10 seconds

5. Release slowly

6. Adjust flame as required

7. Turn fully right to switch off

1. Push knob in

2. Turn left allowing two clicks

3. Hold for 10 seconds

4. Release slowly

5. Adjust flame as required

6. Turn fully right to switch off

Please note:

After arrival and filling the fridge/freezer with food, temperatures may temporarily rise.

Please Check:

• Appliance is switched on
• Plug socket is on
• Electric supply has not tripped
• Temperature setting is correct

For Best Performance:

• Set appliance to coldest setting for several hours
• Allow time for temperature to stabilise
• Avoid overfilling immediately after arrival

Please Check:

• Remote control batteries
• TV power switch
• Freeview box power
• HDMI leads and aerial cables

TV power buttons are sometimes hidden underneath or behind the screen.

No TV Signal

TV signals can occasionally fail during poor weather conditions.

Please Check:

• Freeview box connections
• TV aerial cable
• External aerial positioning
• Retune Freeview channels

If poor weather is affecting signal quality, service normally returns automatically once conditions improve.

WiFi Information

WiFi availability varies between holiday homes and parks.

Please Note:

• Entertainment complexes may offer guest WiFi
• Some holiday homes include private WiFi
• WiFi may be listed as a key feature on your booking
• Signal strength can vary depending on park location

Unfortunately WiFi outages are not normally classed as emergencies.

The lounge pull-out bed must ONLY be operated using the front handle.

⚠ Please DO NOT pull the bed using the rear bar as this can damage the mechanism.

To Open:

1. Lift front metal bar

2. Pull towards you

3. Unfold first leg

4. Pull second leg outward

5. Push base down firmly into place

Locked Storage under seating & beds

Locked storage compartments beneath seating in lounge and beds  contain owners belongings and bedding.

Please do not tamper with or force open any locked compartments.

Office Hours

Monday to Saturday: 9:00am – 6:00pm

☎ 01395 224066

Out of Hours Emergency Assistance

(Arrival Days Monday, Friday & Saturday Evenings Up To 8:00pm

☎ 01395 224066)

We hope you have a wonderful stay and create fantastic memories during your holiday with us.